WELCOME TO OUR PLANT NURSERY WHICH HOLDS THE NATIONAL COLLECTION OF LUPINS. We grow all our own plants and breed all our lupins and are primarily a mail order business.
Customers are welcome to visit the nursery to view stock and lupins or to place orders from March to end July. However we are a nursery, not a garden centre so please ring first if you are coming some distance.
We exhibit at most of the major Royal Horticultural Society shows every year.
PLANTS ARE SENT OUT in 9cm pots, well rooted and ready to plant out. Young plants will establish better. Heights given are eventual height of mature plant.
ALL text/ Pictures copyright Sarah Conibear 2012
PAYING BY NOCHEX
Make your order, then tick the box 'send credit card details separately'. Click Nochex after ordering, or visit https://www.westcountrylupins.co.uk/nochex.html, a link is also provided in your confirmation email.
ONLINE: Using Thwate secure credit card system. CW2 means the last 3 digits on the back of your credit card..
You can also use Nochex which is also a safe credit card payment - make your order, then tick the box 'send credit card details separately. A link will then appear. Click on this to make payment
Nochex
PHONE We take orders and credit card payments over the phone 01237 431111 (9am - 4pm daily. Closed 1-1.30pm)
SEED orders - please send a first class stamped addressed envelope with your cheque. These can only be sold as mixed packets.
Westcountry Nurseries, Donkey Meadow, Woolsery, Bideford, Devon, EX39 5QH
1 plant £3.50, 2 plants £6.00, 3 plants £8.50, 4-48 plants (courier rates apply) £11.00, 49-100 plants, £20.00, Over 100 £25.00
If your postcode falls into one of the following zone:-
ZONE SURCHARGES - certain postcodes fall into Zone 2 or 3 with our courier and incurs an extra £10 surcharge and apply on orders over 3 plants in 9cm pots.
Zone 2 Highlands and Islands of Scotland, Zone 2 postcodes include the following - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE
Zone 3 Northern Ireland, Isle of Man and Isles of Scilly, Zone 3 postcodes include - BT, IM, TR21-25
Acers and Clematis in 2l pots will also be charged at courier rate of £11.00
DO NOT ORDER IF YOU LIVE IN THE FOLLOWING PLACES- overseas, to flats, PO Boxes, BFPO addresses or areas outside UK mainland, Southern Ireland or any areas that fall into zone 3 or 4 eg Channel Islands
DESPATCH OF ORDERS: Lupin orders from September 2011 when new stock is offered, will be despatched from March 2012. LUPINS WILL ONLY BE SENT OUT March 2012 as they are not ready before this date.
Other plants can be sent out all year round depending on availability. Sending out of part orders will incur a second delivery charge.
PLEASE ADVISE US OF ANY TIMES YOU MAY BE AWAY OR IF YOUR PLANTS HAVE NOT ARRIVED WITHIN A WEEK OF PLACING AN ORDER. If you include an email - we will notify you of date of despatch of order if over 3 plants
QUERIES REGARDING PLANTS ON RECEIPT. With your order will be information on aftercare and what to do if you are not happy with your delivery. Damage to plants and packaging must be returned to us for any refunds WITHIN 7 DAYS which is limited to cost of plants only. Plants must be returned at customers own cost. Do not email us after this time with requests for our comments.
PLANTS BOUGHT AT FLOWER SHOWS are bought as seen. No refunds
PLACING OF AN ORDER CONSTITUTES ACCEPTANCE OF OUR TERMS AND CONDITIONS. Please do not email us with complaints after 7 days.
If part of your order is not in stock we will forward what we can and only charge for plants supplied.
If you want your order sent in two separate batches this will incurr two postal charges.
We have a huge range of plants and stocks sometimes run out before we have had time to update the website. Your patience would be much appreciated.
WE AIM TO TURN AROUND YOUR ORDER WITHIN A COUPLE OF DAYS ALL YEAR ROUND.
CARE OF YOUR PLANTS AND OUR TERM AND CONDITIONS
Please unpack carefully and water if necessary. Plant out as soon as possible. Slug pellets may be required for some varieties. Any damage to packaging or plants must be retained and then returned to us for refunds or replacements within 7 days of receipt. Refunds limited to value of plant only. Plants must be returned at customers own cost, tracking number advisable. We cannot be held responsible for them after this time once in your care, due to environmental factors which are out of our control. Do not expect us to refund or replace beyond this time without first returning the plant within the 7 days. DO NOT ignore the instructions given and then later email us requesting our comments.
If your order has not arrived within a week of ordering please contact us IMMEDIATELY. We cannot be responsible for orders months after the expected delivery date - we notify by email when orders are sent out by courier (where order is over 3 plants).Bulbs may be dormant or dying back depending on time of receipt. Depending on the time of year some plants need to be cut back to send out but should re-flower once planted out. From September to March we split many plants and re-pot them which may affect their size so please be aware of this.
We use a safe secure system called Thawte for credit card payments.
Please note that under the provisions of the consumer protection act you have 7 days to exercise your right to cancel your order. Replacements / refunds will only be made on receipt of the returned goods. The placing of an order indicates acceptance of these conditions.
The post office now requires proof of damage so we will need any damaged packaging to be returned to us. Any concerns about condition of plants - please follow enclosed instructions and return to us for refund or replacement within the 7 days. You can claim directly yourself from the Post Office.
GENERAL POINTS REGARDING OUR PLANTS AND STOCK LEVELS
Plants have been hardened off before dispatch so can be planted straight out if required. Plants usually do better if in the ground but containers are suitable for plants if kept fed and watered during their growing months.
Bulbs may be dormant or dying back depending on time of receipt. Depending on the time of year some plants need to be cut back to send out but should re-flower once planted out. From September to March we split many plants and re-pot them so please be aware of this when ordering.
Usually what is on the website should be available but if ordering from the catalogue you may need to check against our website or ring to check stock levels.
We always keep proof of postage/courier consignment numbers
If you need to contact us, please email us at info@westcountry-nurseries.co.uk;
Tel: 01237 431111 9am to 4pm. Closed for lunch 1-130pm.
Thank you
For an excellent service and a fantastic delivery time. Plants I’ve ordered have arrived in excellent condition and very well packaged. Will definitely order from you again.
Kindest regards
Helen George