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Westcountry Nurseries (North Devon) Ltd Donkey Meadow, Woolsery, Bideford, Devon, EX39 5QH, United Kingdom.

About Us WELCOME TO OUR PLANT NURSERY WHICH HOLDS THE NATIONAL COLLECTION OF LUPINS and are primarily a mail order business with a wide range of herbaceous perennials, alpines, ferns, climbers and some shrubs

PLANTS ARE SENT OUT in 9cm pots, well rooted and ready to plant out. Young plants will always establish better. Heights given are eventual height of mature plant.

Items listed on the website should be available but at busy times we may run out of stock before having time to remove them. We ask for your understanding on this matter.

ALL text/ Pictures copyright Sarah Conibear 2000-2017. Chief Happiness Officer




Making A Purchase MAIL ORDERS + PAYMENTS. Please indicate a safe place your parcel may be left if you are out. We will advise you of despatch by email (if over 3 plants).

ONLINE: Using our safe on line payment method with credit card. CW2 means the last 3 digits on the back of your credit card..

POSTAL ORDER payable to Westcountry Nurseries.
Westcountry Nurseries, Donkey Meadow, Woolsery, Bideford, Devon, EX39 5QH

Please note that under the provisions of the consumer protection act you have 14 days to exercise your right to cancel your order. Replacements / refunds will only be made on receipt of the returned goods. The placing of an order indicates acceptance of these conditions.

WE AIM TO TURN AROUND YOUR ORDER WITHIN A COUPLE OF DAYS ALL YEAR ROUND.
Shipping And Handling We ship in small strong cardboard boxes, plants wrapped carefully in newspaper.

FOR UK MAINLAND ONLY (Sorry NO orders sent outside the UK mainland)

1 plant £4.50, 2 plants £7.00, 3 plants £9.50, 4-48 plants (courier rates apply) £12.00, 49-100 plants, £35.00 (or place two separate orders of 48 plants so each box would be £12), Over 100 £50.00

If your postcode falls into zone 2 we can send out your order by courier if it is over 3 plants. Orders of 1-3 plants remain at standard Royal Mail charge.:-

ZONE SURCHARGE - certain postcodes fall into Zone 2 so please choose the dropdown menu for this when checking out. This only applies to orders OVER 3 plants in 9cm pots. 1-3 plants remains at Royal mail standard rate.

Zone 2 Highlands and Islands of Scotland, Isle of Wight and Northern Ireland. Zone 2 postcodes include the following - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PO, ZE. Choose the drop down button for Zone 2 for postage when checking out.


DO NOT ORDER IF YOU LIVE IN OVER ANY STRETCH OF WATER WITHOUT CHECKING THE DROPDOWN BUTTON FOR POSTAGE FOR ZONE 2.

WE DO NOT SEND ABROAD


Risk
Plants travel at the buyer's risk, they are not insured. Signed-for delivery is an optional extra to ensure that packets are not left on a doorstep but it does not insure the plants. Insurance is a further optional extra. If insurance is required then please advise us that you wish to pay this and we will quote.

Delivery Schedule Orders will be dealt with in strict rotation according to date of receipt all year round according to availability.

DESPATCH OF ORDERS:

Plants can be sent out all year round depending on availability. Sending out of part orders will incur a second delivery charge.

PLEASE ADVISE US OF ANY TIMES YOU MAY BE AWAY. If you include an email - we will notify you of date of despatch of your order if over 3 plants.

THIS SECTION IS ON THE FRONT PAGE OF THE WEBSITE BUT WE HAVE ADDED IT HERE AS WELL
.IF YOUR ORDER (over 3 plants) HAS NOT BEEN DELIVERED WITHIN 48 HRS PLEASE CONTACT PARCELFORCE www.parcelforce.com and enter your tracking details given in the email to you when we depatched your order. We have further details on our site under our MORE INFORMATION section. (postal rates and contact us page)
We cannot be responsible for orders months after the expected delivery date - we notify by email when orders are sent out by courier (where order is over 3 plants).

CARE OF YOUR PLANTS AND QUERIES REGARDING PLANTS ON RECEIPT
With your order will be information on aftercare and what to do if you are not happy with your delivery.

Usually what is on the website should be available but if ordering from the catalogue you may need to check against our website or ring to check stock levels.

We always keep proof of postage/courier consignment numbers





Back Orders SHORTAGES
If part of your order is not in stock we will forward what we can and only charge for plants supplied.
If you want your order sent in two separate batches this will incurr two postal charges.

We have a huge range of plants and stocks sometimes run out before we have had time to update the website. Your patience would be much appreciated.


WE AIM TO TURN AROUND YOUR ORDER WITHIN A COUPLE OF DAYS ALL YEAR ROUND.

Tax Charges We are registered for farmers rate VAT and do not therefore charge VAT on your items.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

CREDIT CARDS. Your card MUST BE registered to your name and address.
If you pay online we do not see your card details at all and thus we cannot store them. Cards are validated by Cardsave and processed by Streamline (HSBC). State of the art secure servers at the highest security levels available are used for all online transactions. We cannot take payment later for online orders as we never see your card details.

If your card is refused it may be due to one of the following

No one likes this, of course, but it happens. This is not our shop - it is your bank declining to make the payment requested. There are many reasons why this can happen:-

The card type may not be valid for mail order, e.g. some Electron cards.

Over-zealous security by your bank. If you have recently used the card overseas, it may be refused when you try to use it within the UK.

The card details you have given do not match those on record. You MUST enter the exact and full details which appear on the actual card, even if the delivery address is different.

Entering the wrong expiry date or security number, or leaving any address or details blank may cause refusal of the payment.

The following may also cause your bank to refuse us settlement -

Leaving boxes blank then sending the details to your bank. Going part-way through the process and then sending blank boxes is the same as sending wrong details. Your card may then be refused by your bank.
A wrong, or missed, house number
Wrong expiry date
Incorrect or missing security number
Incorrect postcode
Incorrect input of 'shared secret'
Guarantee DAMAGE TO PLANTS IN TRANSIT.
The post office now requires proof of damage so we will need any damaged packaging to be returned to us. Any Concerns about condition of plants - please follow enclosed instructions and return to us for refund or replacement within the 14 days. You can claim directly yourself from the Post Office.
Reaching Us DIRECTIONS for collection of orders - From Barnstaple follow link road (A39) towards Clovelly. Turn left at Bucks Cross, follow our signs, first passing another nursery called Merry Harriers on your right, after which you reach a small crossroads. Turn left. We are the first field on the right hand side.

If you need to contact us, please email us at info@westcountrylupins.co.uk




Privacy Policy Westcountry Nurseries do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Privacy policy
Absolute privacy, no exceptions. We will never disclose or sell on any personal details or email address to anyone. Details of your transactions with us are confidential and will remain so.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Please unpack carefully and water if necessary immediately on arrival. Plant out as soon as possible. Slug pellets may be required for some varieties. Any damage to packaging or plants must be retained and then returned to us for refunds or replacements within 14 days of receipt. Refunds limited to value of plant only. Plants must be returned at customers own cost, tracking number advisable. We cannot be held responsible for them after this time once in your care, due to environmental factors which are out of our control. Do not expect us to refund or replace beyond this time without first returning the plant within the 14 days.

DAMAGE TO PLANTS IN TRANSIT.
The post office now requires proof of damage so any damage to packaging or plants must be retained and then returned to us for refunds or replacements within 14 days of receipt and is limited to cost of plants only. You can claim directly yourself from the Post Office.


PLACING OF AN ORDER CONSTITUTES ACCEPTANCE OF OUR TERMS AND CONDITIONS.

We think that it is fair that once you accept plants as being good, then their care and responsibility for cultivation pass to you. We do not guarantee future growth.

Plants are living things and are subject to neglect, complacency, inclement weather, chewing things, crawling things, burrowing things, slugs, snails, rodents, pets, soil fungi, bacteria, assorted diseases, extreme temperatures, sudden freezes, poor cultivation, bad drainage, children, visitors and well-meaning gardeners.

We will provide you with a correctly-named, healthy plant in good condition. Once you are happy that we have done our part, then we think it fair to say that the rest is then up to you.






Remittance Terms Payment before despatch on all orders.

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